Customer Service Coordinator
GENERAL POSITION OVERVIEW
Under general supervision of the Customer Service Team Lead, performs a variety of specialized and responsible administrative duties to support the Customer Service Team. Required to communicate with service providers/vendors, obtain necessary paperwork from service providers, maintain and organize records and performs related duties as assigned.
JOB DESCRIPTION OVERVIEW
The Service Coordinator serves as the primary support function for the Customer Service Team and will participate in the in-bound call rotation, utilizing systems to initiate and complete service orders and handling customer service requests. The Service Coordinator may be required to work in one or multiple queues/skill sets over various customer contact channels and will respond to customer inquiries in a professional, effective and efficient manner by listening to the problem or request and then taking action by applying knowledge and utilizing all necessary resources. The Service Coordinator is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. Simply respond, communicate & complete the service request. Retain “ownership” of the customer‘s request until we complete the service request, the customer has been informed of resolution and confirms their satisfaction.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES – Including, but not limited to:
OTHER DUTIES – Including, but not limited to:
DESIRED MINIMUM QUALIFICATIONS
"Thank you for your professional and timely efforts to furnish and install overhead doors and dock equipment for the Walgreens Distribution project. As always, your crews were on-time, very professional and completed installation within the allotted schedule time."
Senior Vice President Rosenberger Construction LP