Same Day Heroes
Service Professionals Weyland Schaefer and Stephen Kell
Weyland Schaefer
Service Professional
Stephen Kell
Installation Coordinator
ACR Quality Communications called Miner Central Texas to address the problem of a broken spring that rendered their large 21’x12’ sectional door inoperable. Service Professionals Weyland Schaefer and Stephen Kell quickly arrived on site and promptly replaced both right hand side springs. Upon arrival, they also discovered a broken roller chain, which the operator uses to drive the shaft and operates the door up and down. Weyland and Stephen also repaired this issue and the door was back up and operational within two hours.
While wrapping up the initial service call, the customer asked if Weyland and Stephen would be willing change out their warehouse light bulbs. Without hesitation, the service professionals graciously obliged, thus fulfilling the “& more” element of Miner Doors, Docks, & More.
Service Professional Jason Holtz
Jason Holtz
Service Professional
Miner Southwest received an early morning call from a Department Store Automotive Shop stating that they needed broken glass boarded up on one of their service bays. The Miner Southwest team quickly dispatched Service Professional Jason Holtz, who was on site by 8 a.m. Jason quickly realized that the repair was much more complex than just broken glass. Upon arrival he learned that the door had been hit by a large diesel pick-up truck which destroyed the bottom three sections of the door. As a result the bottom half of the door was pushed outside of the building and the door was no longer safe to operate.
After the inspection analysis, Jason secured the severely damaged door in the opening before removing, straightening, and re-installing each of the damaged sections. Steel was added to reinforce the sections to prevent the door from collapsing and plywood was installed to cover the missing glass. By 11:30 the door was safe and secure!
Replacement custom aluminum and glass sections were immediately manufactured and were installed as soon as they were ready. The customer had no worries that anyone could be injured by the door or of any potential break-ins at their shop after hours.
Service Professional Roland Silva
Roland Silva
Service Professional
A San Antonio automotive repair company called Miner at 1:44 pm on a Friday before a major holiday weekend requesting emergency service on one its bay doors. The customer had a broken sheet of glass and could not safely open the door or secure it for the night. Sarah Holt, our Central Texas Service Coordinator dispatched Service Professional Roland Silva who arrived within 35 minutes. Roland secured the area, assessed the damage and negotiated with the customer to make the necessary repairs within their budget. Roland removed the broken glass, measured the opening and called in the order to our service manager.
Our Service Manager, Thomas Johnson arrived on site with the new replacement glass at 4:15 pm and together they had the new window installed, sealed and secured by 5:00 pm. According to Roland “I am very confident that if I commit to repair a job within a few hours that my team will back me up and that we will deliver” Miner Central Texas provides emergency response and planned maintenance to 1,000’s of locations in San Antonio, Austin, The Valley and Central Texas.
Service professional, Ludmil Savov
Ludmil Savov
Service Professional
Hero Since 2010
When a local Dallas area food manufacturer called on a Thursday morning to inform us that their hydraulic leveler had stopped working, was leaking oil and required a crane to raise it back up, Miner North Texas sprang into action. Service professional Ludmil Savov arrived within the hour and after safely securing the 1,000 lb. dock leveler, determined that a hydraulic hose had busted. Oil was everywhere and trucks were waiting to be unloaded.
Ludmil poured absorbent material on the oil, had the exact-sized hose
installed within 90 minutes and topped off the fluid level. The entire
job was complete and the customer up and running within a few hours
of the initial call. Not only did Ludmil get our customer running, but
he cleaned up the mess caused by the oil.
According to Ludmil, “our customers depend on us, when they have a problem, we have a problem”. “It really feels great to help solve problems during my work day, and I feel that I have made a contribution”.
Service Professional, Kevin Timm
Kevin Timm
Service Professional
Hero Since 2010
Miner Customer Service Coordinator Jamie Gwaltney received an emergency service call from a store owner whose front door was shattered by a rock. “My glass is broken, can you replace it today”? Jamie confidently responded “yes, you called the right company, we will be out right away”! Service Manager Peter Hazelhurst was on site within 20 minutes. Peter measured the glass and phoned it in to Miner Service Professional Kevin Timm. Kevin arrived on site with the glass and completed the repair, all within a few hours. According to Kevin, "taking care of our customers that are in an urgent situation always feels good". "When we show up calm and in control, they instantly go back to running their business while we take care of the problem".
"Our culture is that every one of us takes action each time the phone rings. We live for this".
3:00pm (AFTER)
12:00pm (BEFORE)
"Your product is of the highest quality; the installation crew you sent out was professional and courteous."
Manager, Road & Rail Services, Inc.
