Getting your facility equipment installed, maintained and repaired on time every time takes a dedicated team of professionals.
- Your Account Managers provides a personal and customized program designed to fit your operation.
- He/she is your expert for equipment selection, installation, maintenance, industry service protocols and total cost of ownership.
- Weekly critical alerts and flash reports to keep you informed of issues.
- Monthly reporting of your key performance indicators (KPIs) to ensure we are delivering on your expectations.
- Quarterly and annual reviews include a targeted trend report on cost savings, uptime performance and safety/sustainability progress.
- Your Customer Care Professional provides personal service managing the day-to-day delivery of your program.
- He/she is your expert for management, service scheduling, parts logistics, troubleshooting, billing, quality assurance and real-time reporting.
- Our team is your source for daily scheduling of our Service Professionals and service partners.
- We use MYCARE REAL-TIME ASSET MANAGEMENTSM – the most advanced system across our network.
- More than 65% of our customers are connected with real-time web-based communications.
- Your Certified Service Professionals provide personal on-site service every day 24/7/365 everywhere you are.
- They are your experts for new equipment installs, emergency repair, same-day service and planned maintenance.
- Our team arrives service-ready in our fully equipped service vehicle.
- We have real-time training “tools on demand” for service delivery and safety.
- 100% of our Service Professionals are certified at our Miner® Academy and receive weekly coaching on best practices.